phbingo.com Privacy Policy

This Privacy Policy ("Policy") describes how phbingo.com ("the Company," "we," "us," or "our") collects, uses, stores, and protects the personal data of individuals ("you," "your," or "Player") who access or use the phbingo.com website, mobile platform, and associated services (collectively, the "Platform").

phbingo.com is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC).

By registering an account on phbingo.com or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

For the purposes of the Philippine Data Privacy Act of 2012, phbingo.com is the personal information controller responsible for your personal data collected through the Platform.

phbingo.com has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for our DPO are provided in Section 15 of this Policy.

phbingo.com collects the following categories of personal data from players and Platform visitors:

phbingo.com collects your personal data through the following means:

• Direct Interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. See Section 8 for full details on our cookie practices.
• Third-Party Sources: Identity verification data from KYC service providers; fraud screening data from anti-money laundering (AML) compliance partners; payment confirmation data from GCash, PayMaya, BPI, BDO, and Metrobank.
• Publicly Available Sources: In limited circumstances, phbingo.com may supplement your profile with data from publicly available sources (such as public records) for the purpose of fraud prevention and AML compliance.

phbingo.com uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your phbingo.com player account, including processing deposits and withdrawals in Philippine Peso (PHP / ₱).
• Identity & Age Verification: To verify that you are at least 21 years of age and to confirm your identity in compliance with applicable Philippine gaming and AML regulations.
• Service Delivery: To provide access to phbingo.com games including bingo, slots, and Playtech Live dealer games, and to process Rewards program transactions.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal conduct on the Platform.
• Regulatory Compliance: To comply with our obligations under Philippine gaming regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and any other applicable laws.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools.
• Customer Support: To respond to your inquiries, resolve disputes, and improve our support services.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent. You may withdraw consent at any time.
• Platform Improvement: To analyze usage patterns, conduct A/B testing, and improve the overall phbingo.com user experience.

Under the Philippine Data Privacy Act of 2012, phbingo.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you (the phbingo.com Terms & Conditions), including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable Philippine laws, including AML regulations, gaming regulations, and tax reporting obligations.
• Legitimate Interests: Processing necessary for phbingo.com's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

phbingo.com does not sell your personal data. We share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who process data on our behalf under strict data processing agreements, including KYC/identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, and customer support platform operators.
• Game Software Providers: Licensed game providers such as Playtech, who may receive limited technical data (such as session tokens) necessary to deliver live dealer and slot game services.
• Regulatory Authorities: Philippine government agencies and regulatory bodies, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and law enforcement agencies, where disclosure is required by law or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of phbingo.com's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

phbingo.com uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options to provide a more personalized experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform (pages visited, session duration, error rates) to help us improve performance and user experience. Used only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. Used only with your explicit consent.

You can manage your cookie preferences through your browser settings or through the phbingo.com cookie preference center. Note that disabling certain cookies may affect Platform functionality. For more information, refer to your browser's help documentation.

phbingo.com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AMLA record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Preferences: Retained until you withdraw consent or close your account, whichever is earlier.

Upon expiry of the applicable retention period, phbingo.com will securely delete or anonymize your personal data in accordance with our data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phbingo.com:

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. phbingo.com will respond to all verified data rights requests within fifteen (15) business days. We may require proof of identity before processing your request.

phbingo.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (including financial data and government ID information) is encrypted using AES-256.
• Access Controls: Access to personal data is restricted to authorized phbingo.com personnel on a strict need-to-know basis. All access is authenticated, logged, and subject to regular audit.
• Infrastructure Security: phbingo.com's servers are hosted in secure, access-controlled data centers with physical security measures, redundant power supplies, and 24/7 monitoring.
• Penetration Testing: phbingo.com conducts regular security assessments and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: phbingo.com maintains a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, as required by NPC regulations.

phbingo.com is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to use the phbingo.com Platform and must not provide any personal data to us.

If phbingo.com becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the data, and take appropriate action in accordance with our Terms & Conditions and applicable Philippine law.

If you are a parent or guardian and believe that your child under 21 has provided personal data to phbingo.com, please contact us immediately at the details provided in Section 15 so that we can take prompt action.

In the course of providing the phbingo.com Platform, your personal data may be transferred to and processed in countries outside the Philippines — for example, by our cloud infrastructure providers or international game software partners such as Playtech.

Where such transfers occur, phbingo.com ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under the Philippine Data Privacy Act.
• Transfers only to countries or organizations that have been assessed as providing an adequate level of data protection.
• Binding corporate rules where transfers occur within a corporate group.

You may request information about the specific safeguards applied to cross-border transfers of your personal data by contacting our DPO.

phbingo.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When material changes are made, we will notify you by email to your registered address and/or by displaying a prominent notice on the Platform at least seven (7) days before the changes take effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically. Your continued use of the phbingo.com Platform after the effective date of any revised Policy constitutes your acceptance of the changes.

If you do not agree with any changes to this Policy, you must cease using the Platform and contact us to close your account and request deletion of your personal data, subject to our legal retention obligations.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by phbingo.com, please contact us through the following channels:

• Customer Support (Live Chat): Available 24/7 through the phbingo.com Platform for general privacy inquiries.
• General Privacy Inquiries: privacy@phbingocom.net
• Data Protection Officer: dpo@phbingocom.net
• Support Email: support@phbingocom.net

phbingo.com will acknowledge all privacy-related requests within five (5) business days and provide a substantive response within fifteen (15) business days. For complex requests requiring investigation, we will keep you informed of progress at regular intervals.